AI-powered ticket triage that transforms incomplete L1 escalations into structured, actionable diagnostic briefs your L2 team can act on immediately.
Every incomplete escalation costs your L2 team 15–30 minutes of re-gathering information that should have been in the ticket from the start.
"User reports EHR is slow." That's the whole ticket. No workstation info, no timeline, no error codes. L2 starts from zero.
50 escalations/week × 15 min each = 12+ hours of L2 time wasted on information gathering, not problem solving.
Every escalation arrives with issue classification, missing data flags, probable root cause, and prioritized next steps.
Copy-pasteable formatted output that drops directly into ConnectWise, Autotask, or HaloPSA internal notes.
Paste in a raw ticket. Get back a complete triage analysis in seconds.
Built from real MSP environments, including healthcare shops with regulatory requirements.
Exchange, SharePoint, Teams, OneDrive, Entra ID, licensing, and third-party SaaS integrations.
Workstation issues, OS failures, driver problems, hardware diagnostics, and device management.
DNS, DHCP, VPN, firewall, switching, wireless, and WAN/ISP connectivity issues.
Backup failures, recovery testing, retention policy issues, and disaster recovery procedures.
Threat alerts, phishing incidents, compromised accounts, vulnerability management, and EDR events.
EHR systems, practice management, legal software, accounting platforms, and industry-specific tools.
No monthly fees. No per-ticket charges. The system pays for itself the first month.
This system wasn't built in a lab — it was built from years of working inside MSP environments. I started as an L1 engineer and worked my way up through L2 and infrastructure roles at Dynamic Network Support in Fort Lauderdale and Medicus IT, serving healthcare practices including plastic surgery, dental, and medical offices. I saw the same L1-to-L2 escalation problem every single day and finally decided to fix it.